SUMMARY:
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POSITION INFO:
The Senior Accounts Receivable Specialist role is responsible for collecting on open accounts receivables, managing collection correspondence, accurately facilitating transactions and adjustments, updating customer records, taking action to ensure invoices are paid by our customers within account terms, while providing a high level of customer satisfaction.
Initiates collection calls and correspondence to customers as required
Documents internal and external conversations timely and accurately within collection software
Performs timely follow-up on collection issues
Monitors and/or addresses incoming emails to the shared receivables mailbox
Researches and provides supporting documentation when required
Acts as a liaison with Branches to ensure invoices are timely paid
Ensures all disputes and requests for clarification are resolved and/or responded to in a timely manner
Communicates with management regarding agent issues in a prompt and efficient manner
Ensures maintenance of all Accounts Receivable documents needed for research requests from guest and in-house users
Monitors Accounts Receivable aging to ensure collections efforts are timely and minimizing potential risk
Processes daily cheques – deposits to the bank electronically
Assists with cash posting at month-end as required
Maintains open communications with all departments
Skill Factors (education, experience, communication, technical, etc.)
Five years of accounts receivables work experience
Accreditation or degree from a two-year program with an emphasis in accounting or finance would be advantageous
Ability to work independently in a fast-paced environment; handle multiple work assignments simultaneously
Proficiency with Microsoft Outlook, Excel and Word
SAP experience will be an added benefit
