Senior Bookkeeper (Facilities management - Soft Service)

Recruiter:

Excellerate services

Job Ref:

Excellerate Services

Date posted:

Thursday, November 13, 2025

Location:

Durban, South Africa

Salary:

550000

SUMMARY:
Senior Bookkeeper (Service Desk Manager)

POSITION INFO:

KEY PERFORMANCE AREAS:

Operations Management

Monitor service desk and workforce management performance to ensure timely and effective resolution of client’s complaints and within stipulated turnaround time.
Oversee unresolved client complaints and escalate those requiring managerial intervention as needed.
Analyze service desk metrics to identify performance gaps and implement improvements to enhance efficiency and service quality.

Service Desk Oversight:

Material requests, Machinery repairs, subcontractor engagements, and goods issues.
Monitor and enforce service turnaround times to maintain high levels of client satisfaction.
Implement and continuously improve processes to enhance service efficiency and issue resolution.

Workforce Management:

Audit workforce planning, scheduling, attendance, management to ensure optimal staffing levels.
Oversee compliance with training, certification, and industry requirements (PSIRA, firearm competency, firefighting, first aid, etc.).
Audit workforce shortages or payroll-related issues proactively.

Process Improvement & Compliance:

Ensure full compliance with company policies, client SLAs, and relevant industry standards.
Identify operational risks and implement corrective or preventive measures promptly.
Drive automation and technology-enabled process enhancements to streamline operations.

Staff Management

Manage the performance of the team by agreeing performance expectations, building relationships with staff, coaching staff, providing staff with feedback, and addressing areas of non-performance and implementing corrective action monthly and as required
Qualifications
- National Diploma or Bachelor’s degree in Finance, Business Administration, Facilities Management, or related field.
- Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous).
Experience, Knowledge & Skills
- Minimum of 3-5 years of experience in a supervisory or management role within the finance or services industry (preferred).
- Experience in managing a service desk in the cleaning, security, service industry is an advantage.
- Excellent communication and stakeholder management skills.

Suitable and qualified applicants who meet the above requirements should forward a complete CV to Palesa. .

Similar jobs you might be interested in:

Senior Bookkeeper (Facilities management - Soft Service)
Location: Durban
Salary: 550000
senior Bookkeeper (service Desk Manager)
21 days ago

Senior HVAC Technician
Location: Durban
Salary:
An established engineering services company is seeking a senior HVAC technician with strong experience in industrial refrigeration and chiller systems. The ideal candidate will be a hands-on professional with proven technical expertise, leadership skills, and a commitment to delivering high-quality service and maintenance support.
21 days ago

Air Brake Technician
Location: Durban
Salary: Salary - From R8000 to R18000 depending on experience
This is an excellent growth opportunity for a JuniorMechanic to learn to diagnose, repair, and maintain air brake systems on large and heavy vehicles
21 days ago

Properties Executive
Location: Durban
Salary: Annual salary
Executive Management job opportunity available in Durban
2 days ago

Property Administration Manager
Location: Durban
Salary:
Our client, a Durban based Accounting and Property Management Consultancy, requires an Administration Manager who will be responsible for overseeing the effective and efficient management of multiple bodies corporate, ensuring compliance with the Sectional Title Act, sound financial management, professional client service, and smooth operational administration. This role involves managing a team o...
3 days ago

Front of House Restaurant / Bar Manager - Umhlanga
Location: Durban
Salary: R 15000 - 20000
Front of House Restaurant / Bar Manager - Umhlanga
4 days ago

New Business Development Manager
Location: Durban
Salary:
6 days ago

Regional Finance Manager
Location: Durban
Salary:
A leading organization in the hygiene and facilities services industry is seeking an experienced and commercially astute Regional Finance Manager to oversee the full financial operations across its KwaZulu-Natal region.
7 days ago

Sales Representative
Location: Pietermaritzburg
Salary:
SALES REPRESENTATIVEPIETERMARITZBURGThis role focuses on generating sales, supporting existing clients, securing new business, and ensuring customers receive excellent service. The Sales Representative will actively grow the customer base, maintain strong business relationships, and represent the company professionally when conducting site visits, promoting products, and compiling project specific...
8 days ago

Drone Sales Representative KZN
Location: Kwazulu-natal
Salary: Market Related
A well-established company specializing in advanced drone technology and solutions, primarily focusing on the agricultural sector is seeking the above to be responsible for driving sales and customer engagement in the agricultural sector through demonstrations, training, technical support, relationship building, and marketing initiatives.
9 days ago