SUMMARY:
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POSITION INFO:
Position: Senior Broker
Location: Durban
Key Performance Areas:
Sales:
- Selling product to clients using a diagnostic and relationship selling approach, which is core to the Company’s sales process. It is expected that the Company’s sales process will be followed.
- Identifying new business opportunities and clients, which entails continually prospecting for clients and business through accepted sales mechanisms such as networking, event attendance, research, promotion, asking for referrals and mining the store’s database.
- Keeping regular contact with existing clients to form sustainable relationships. It is unacceptable to merely phone a client to make a sale.
- Continually honing product, operational, economic and political knowledge. It is important that sales staff stay up to date with what is happening globally in the political and economic spheres as this plays an important role in positioning the Company’s product with clients.
- Keeping up to date with pricing and product developments.
- Handling of cash, credit cards, bank transfers and cheques in accordance with the Company’s policies, standards and regulations pertaining to this.
- Providing excellent client service as per Company standards and procedures. Even so, following up with a client, after a sale, is considered vital and important to meet the Company’s Excellent Client Service standards.
Manning of a Store:
- Manning of a store, which entails ensuring that the store is open and trading at the specified mall hours.
- Ensuring that the store is clean and organised in a way that represents the brand of the Company.
- Providing a superior client service experience which reflects the brand of the Company during face-to-face, telephonic and e-mail interactions.
- Ensuring that health and safety standards are always adhered to e.g., ensuring hygiene standards throughout the facility are of a high standard, being vigilant to detect and to report any security risks, keeping health and safety preventative measures in place for staff and visitors to the store.
Stock:
- Doing stock counts as per procedures and standards.
- Ensuring that stock policies & procedures are always followed; no shortcuts are allowed.
- Ensuring that stock is safeguarded.
- Ensuring that merchandise is always attractively and accurately displayed in the store.
Administration and Compliance:
- Filing, general administration and assisting in store efficiency as required.
- Adhering to the relevant legislation and company policies; namely, Consumer Protection Act, 2nd Hand Goods Act, Financial Intelligence Centre Act (FICA), Protection of Personal Information Act (POPIA), Occupational Health and Safety policies and procedures, as well as the Company’s Trade Exchange Policy and procedures.
- Capturing information on the Company’s CRM system according to standards and procedures. This is a critical and important part of the job. Capturing leads and opportunities are highlighted as essential and necessary.
- Ensuring that transactions take place according to Company standards and procedures.
General:
- Safekeeping the Company’s assets and facility as well as clients’ assets provided to the store.
- Always keeping the store neat and tidy, which involves cleaning and tidying it as necessary and according to procedures and standards.
- Always wearing the incumbent’s name badge in the store.
- Adhering to operational policies, standards and procedures.
- Carrying out any other duties that may reasonably be expected within the scope of the position.
Additional Requirements:
- To use quiet times in the store to do the following activities:
- Source and research information on the internet/Linkedin with the objective of finding new clients,
- Phone new potential/research clients with the purpose of marketing the Company’s products and securing business or starting the customer relationship journey,
- Review clients’ assets with the purpose of identifying gaps and opportunities to contact the relevant clients with suggestions,
- Check and update any admin or compliance documents/procedures that are outstanding.
- High level of awareness i.e. the ability to notice and respond appropriately to fraudulent and suspicious behaviour while interacting with a client and observing the store’s surroundings.
Critical Success Factors:
- At least meeting individual minimum sales expectations for the position is absolutely the key focus area, 80% of the incumbent’s focus should be placed on this primary activity, which includes transacting sales correctly and effectively on the Company’s systems.
- Representing the Company’s brand through the incumbent’s appearance, address, communication and sales pitches in a consistent manner.
- Providing excellent customer service by demonstrating the Company’s values of ‘Know your
Customer’, ‘Operational Excellence’, and ‘Above and Beyond’.
- Adherence to the Company’s administrative and compliance policies, procedures and standards.
- Performs delegated duties of the broker manager.
Competencies:
- Matric
- Strong selling skills coupled with a proven track record in sales
- Possess and practice strong sales disciplines
- Well-groomed and presented
- Relationship networking skills
- Strong client centricity
- Good communication skills
- Strong team player
- Computer literate and basic skills of Microsoft Suite Packages and/or Zoho
- Excellent verbal and written communication skills
- Optimistic
- Drive/relentlessness
- Resilience
- Professional outlook and demeanour
- Ability to follow up and follow through
- Strong ethical intelligence
- Receptive to learning and continuous improvement
- Ability to think on their feet
