Senior Call Centre Manager

Recruiter:

Recruitment Dynamix (Pty) Ltd

Job Ref:

SCCIM

Date posted:

Thursday, August 8, 2024

Location:

Johannesburg, South Africa

Salary:

R450 000 + bonus

SUMMARY:
Senior Call Centre Manager/GM

POSITION INFO:

Senior Call Centre Manager, function as General Manager/Operations Manager

Seeking a Call Centre Manager to lead our high-performance team of InBound Sales Specialists.

Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience:

Degree or diploma in Business Management or a related field,

3 years of management experience in a call centre environment.

Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).

Strong problem-solving and analytical skills.

Excellent communication abilities

Proven ability to build and maintain relationships.

Key Responsibilities:

Manage and develop a team of CLOs, ensuring performance standards are met.

Monitor KPIs in real-time and provide coaching as necessary.

Conduct performance reviews and set objectives aligned with business goals.

Drive continuous improvement initiatives within the team.

Ensure compliance with HR regulations and maintain accurate records.

If you meet the qualifications and skills outlined above and are interested in applying for this position, then please submit your detailed CV

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Call Centre Manager - Roodepoort
Location: Johannesburg
Salary: R50 000 Monthly
Role PurposeThe Head of Department (HOD): Motor and Non-Motor is responsible for providing strategic and operational leadership of the emergency roadside and home assistance call centre.The role focuses on ensuring the consistent delivery of high-quality, efficient, and customer-focused services within a fast-paced, high-pressure environment. The incumbent is accountable for overall call centre pe...
22 days ago

Senior Business Developer â Retail Sales
Location: Sandton
Salary: Monthly
The senior Business Developer is responsible for driving revenue growth through the acquisition of new customers and the expansion of existing opportunities within the retail sales channel. This role focuses on high-value sales engagements, strategic pipeline development, and conversion of qualified leads into enrolled students, while maintaining a strong focus on customer experience and brand int...
7 days ago

HEAD: Asset -Backed Recoveries
Location: Sandton
Salary: 1 200 000
Head: Asset-backed RecoveriesSandtonR1 200 000pa
12 days ago

Business Development Manager
Location: Sandton, Gauteng
Salary: Market Related
Business Development manager
19 days ago

Reservations Supervisor
Location: Johannesburg
Salary: R240k to R300k ctc per annum
Reservations Supervisor
23 days ago

Reservations Team Lead
Location: Bryanston
Salary:
ABOUT THE POSITIONAre you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and disp...
28 days ago

Reservations Team Lead
Location: Bryanston
Salary:
POSITIONReservations Team LeadVACANCY ALERT01 April 2026REGIONBryanston, JohannesburgAre you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives i...
28 days ago

Reservations Team Lead
Location: Bryanston
Salary:
ABOUT THE POSITIONAre you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and disp...
28 days ago

Reservations Team Leader
Location: Bryanston
Salary: Monthly
A luxury Lodge & Hotel Group based in Bryanston is seeking an experienced Reservations Team Leader. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
28 days ago

Inland Regional Manager (Beverage and Food service solutions)
Location: Johannesburg
Salary:
28 days ago