Senior Change Manager

SUMMARY:
6 Month contract role at top rated company within the financial services sector requires the services of a skilled Senior Change manager with relevant certification.

Senior Change Manager 
Purpose of the Role

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts
• Enable the design, development, delivery and management of key communications.
• Assess the change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs

POSITION INFO:
6 Month contract role at top rated company within the financial services sector requires the services of a skilled Senior Change manager with relevant certification.
Senior Change Manager
Purpose of the Role

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts
• Enable the design, development, delivery and management of key communications.
• Assess the change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs

• Grade 12
• PROSCI/ADKAR change management certification or designation desired

• Have a proven track record in facilitating multiple, technical programme/project streams, simultaneously, with various inter-dependencies
• Have the ability to adapt to alter methodology wherever the programme/project may be in its life-cycle
• Possess the skills to adapt to, understand and respect the the company's culture and foster an environment which allows for collaborative team-effort between the various stakeholders of the programme/project, thereby eliminating unnecessary escalations (where possible) and improving the team morale
• Be proactive in providing in mitigating risks and providing solutions by communicating to through the correct project channels
• In the event of uncertainty, consult with the Programme/Project Manager before engaging with stakeholders outside the immediate project

• Solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress

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