Senior Credit Controller

SUMMARY:
Are you a Credit Controller who thinks beyond “please pay ASAP”? If you’re analytical, innovative and obsessed with building smarter processes, not just chasing debt, this fintech disruptor wants you on their cashflow command centre. This isn’t about dialing for rand. It’s about managing risk, protecting relationships and engineering collections with precision.

POSITION INFO:
Our client is a fast-scaling innovative fintech company where data drives decisions and efficiency is king. They’re looking for a Credit Controller who can blend strong collections expertise with process improvement thinking. You’ll play a key role in protecting cash flow, strengthening credit risk management and enhancing systems and controls. If you enjoy refining workflows, optimising reporting and implementing smarter ways of working, you’ll thrive here.

Key Responsibilities:

• Perform credit checks and onboard new customer accounts
• Collect outstanding debts within KPI targets
• Allocate and reconcile customer payments
• Manage overdue accounts, payment plans, demand letters and account holds
• Escalate bad debts and present high-risk accounts to the Risk Committee
• Prepare weekly and month-end age analysis reports with commentary
• Process debit order runs, refunds and adjustment journals
• Maintain accurate customer master data
• Resolve customer queries
• Support audit requirements and ensure compliance with policies and procedures
• Drive continuous improvements in credit processes and efficiencies

• Degree or National Diploma in Credit Management / Accounting, or Credit Management Certificate (Level 4 or 5)
• 5+ years’ Credit Control & Credit Risk Management experience
• Proven track record in collecting outstanding debt successfully
• Experience with Accpac or Microsoft Dynamics
• Intermediary to Advanced MS Excel
• Strong analytical mindset with a passion for process improvement
• Ability to balance firm collections with strong customer relationship management