Senior Customer Success Manager

We have an amazing career opportunity for a Senior Customer Success Manager to join a marketing tech company that specialises in outreach optimization at their offices in Cape Town. They need someone to lead the charge with their customer success team, and ensure they continue to deliver excellence to clients; (especially important) as they evolve the business. This job calls for someone who wants to see their team & customers succeed – and will go the mile to achieve this. Does this sound like you? Keep reading!

The Senior Customer Success Manager in Cape Town will be responsible to delivering customer success excellence for their own few clients – however, where you would focus; and what sets you apart of the others is your years of experience on the frontline delighting clients. You are hell-bent on performing to a best Standard Operating Procedure (SOP) always. It’s how you ensure excellence of delivery, consistently. You’re also passionate about maintaining the currency these SOPs (especially as the business evolves) and an adherence to them.

Being masterful at building (client) trust, you assist your team delivering results to their clients. Your ability to foreshadow, “hold safe” and manage all clients’ expectations is your superpower. Your job is to create safety for our business by ensuring delivery to clients of your team, and mitigate any roadblock they might face along the way. Delivery of results is what counts, and by meeting these expectations of clients you create consistency & predictability. Pro-activity wins here.

Requirements for this Senior Customer Success Manager job in Cape Town:

• ±3-5 years of work experience in B2B Customer Success
• Strong handle of structures, customer success & process/project management
• Deep interest in business
• Active commitment to customer success
• Eager to build experiences that delight stakeholders
• Great with people & understanding of needs (i.e.: good and reading between lines – and at understanding what needs to be done)
• Understand the power of automation & templatization for acceleration / scale
• Excellent communicator – written & verbal. (points awarded for an appreciation with marketing messaging)
• Good record of delivery with small teams
• A healthily addiction to order & driving “to do” lists
• Tenacious & hungry to get things out on the other side
• Points awarded for people who operate to an Agile methodology

If you meet the above requirements for this Senior Customer Success Manager job in Cape Town, we would like to hear from you!