Senior Duty Manager / Maître d'hôtel

SUMMARY:
Luxury Private Members Club based in Umhlanga is looking for a Senior Duty Manager / Maître d'hôtel to host and manager all front-of-house operations, overseeing the guest experience, managing staff, handling reservations and resolving issues.
 
Key duties include welcoming guests, assigning tables, supervising waiters, ensuring dining room presentation and acting as a liaison between staff and guests to ensure satisfaction and a smooth operation.
 
The suitable candidate will have strong leadership skills, excellent communication skills, attention to detail and the ability to work effectively under pressure in a fast-paced environment.

POSITION INFO:
Duties:

Welcoming guests, assisting with seating arrangements, and addressing special requests or concerns.
Recruiting, training, and supervising waitstaff, hosts, and other support personnel to maintain service standards.
Managing the reservation system, confirming bookings, and optimizing table turnover.
Ensuring the dining room is visually appealing, organized, and maintained to high standards of cleanliness.
Liaising with the kitchen to coordinate menu specials, manage orders, and ensure smooth communication between departments.
Handling guest complaints and issues promptly and diplomatically to enhance customer satisfaction.

Requirements:

Grade 12
A formal qualification in hospitality management
At least 5+ years’ experience in a high end 5* environment
Ability to motivate and guide staff, leading by example in a high-pressure environment.
Excellent communication skills to interact effectively with guests and staff.
Meticulous focus on details to ensure an impeccable guest experience.
A friendly, polite, and accommodating nature to provide exceptional service.
Strong organizational and planning skills to manage resources and staff effectively.
Ability to make quick, effective decisions under pressure to resolve issues.
Specialization in areas like wine, culinary arts, or event management is possible.