Senior Exports / Customer Services Administrator

SUMMARY:
A well-known International Chemical Manufacturing Company requires the above to Co-ordinate and Administrate all activities necessary to Export Order fulfilment processes in order to achieve exceptional Customer service and Customer satisfaction.

POSITION INFO:

• Tertiary qualification in Supply Chain, or Shipping, or Exports or related fields is preferred.
• Previous experience having worked as an Exports Logistics / Customer Services / Shipping Administrator exporting into the International Market is essential.
• Pervious experience working with Shipping/INCA terms, Export order fulfilment and Ocean Freight Shipping is essential.
• Pervious experience having worked within the Chemical, Distribution, Manufacturing or related Industries is preferred.
• Knowledge of regulatory Compliance for shipping hazardous Chemicals Overseas is pref.
• Previous experience having worked on SAP, knowledge of Ocean Freight carrier and Shipping Ports for the Logistics process is pref.
• Experience with border crossing documentation that includes SADC certificates, export control (ITAC) and compliance with hazardous substances ACT of South Africa is preferred.

The successful candidate will be responsible for:

• Manage the full Export functions from Customer enquiry to delivery of orders to the required destination.
• Monitor and evaluate current and new Export activities locally and globally for effectiveness.
• Work closely with Freight Forwarder requesting bookings for FCL, LCL, etc.,
• Handle alternative Export documentation requirements for various Export Territories
• Work with the Sales Department and Customers to obtain orders and understand special requirements.
• Work with Customers to determine feasible shipping dates, co-ordinate and communicate across Supply Chain Departments, Warehouse Staff and Freight Forwarders to ensure that Export Products are available.
• Initiate and document Product returns, determining reason, quantity, and condition, process damaged and disposed product claims, interface with the Plant and Customer to ensure the correct procedures are followed.
• Develop good relationships with their Customer’s Buyers.
• Co-ordinate and manage Water International Shipments, notifying the proper personnel and communicating directly with the Sales Department and Customers.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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