Senior Field Service Technician (Trade Tested Mechanic)

SUMMARY:
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POSITION INFO:

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.

Key Performance Areas:

• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Promote service / maintenance programs.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

• Trade test certificate, mechanic
• Code 8 driver's licence (for field service technicians)
• Valid forklift operator licence
• Matric, Grade 12 or equivalent qualification
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
• Minimum of 3 - 5 years’ mechanical, hydraulic and electrical experience pertaining to forklifts
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
• Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy
• Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English
• Ability to understand and follow safety measures and precautions
• Ability to interpret and apply technical information
• Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications
• Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
• Willingness and capability to continue learning and growing with new technology and models
• Ability to receive constructive criticism
• Maintain work area in clean and orderly condition
• Ability to work under extreme pressure
• Must be of sober habits, have high energy levels and general good health – must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.
• As this position is part of a team that service a specialised industry and client requirements are paramount to the success of their businesses and the partnership between our company and theirs – candidates applying for this position must be able to do standby and work overtime as and when requested.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.