Senior Floor Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000608/DB

Date posted:

Monday, August 18, 2025

Location:

Stellenbosch, South Africa

Salary:

Monthly

SUMMARY:
Wine Estate in the Helderberg Mountain near Stellenbosch is looking for a Senior Floor Manager.

The candidate should be well-spoken, well-presented and passionate about hospitality, as well as be disciplined, hardworking, technically focused and task orientated who can work at a high pace in a predictable manner with great attention to detail.

You will be responsible for creating and implementing a continuous waiter training schedule, as well as identifying and implementing important restaurant and service procedures.

POSITION INFO:
Duties:

Assist in all areas where needed
Checking that all duties have been completed by floor staff.
Conduct staff performance evaluations
Daily Cash-up
Deal with customers, compliments and complaints, follow up etc.
Implement and follow the rules of the company
Maintain and sustain top service levels
Maintain dress code standards
Manage a large staff complement
Opening and closing duties
Present a positive image of the company

Requirements:

Grade 12
Post-matric qualification is advantageous
At least 3 years of senior experience in a high-end restaurant environment
Good knowledge of duties and procedures in a restaurant environment.
Computer knowledge
Knowledge of restaurant software
Experience in large restaurants is beneficial
Must have fine-dining / high end restaurant experience
Excellent wine knowledge will be an advantage

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