Senior Front of House Manager

SUMMARY:
Senior Front of House Manager - High-End Dining

POSITION INFO:
SENIOR FRONT OF HOUSE MANAGER Our client is seeking a motivated, outgoing, and experienced Senior Front of House Manager. Location: Bryanston, Johannesburg Salary: R25,000 - R28,000 Essential Qualifications: Minimum 5 years of experience in a senior FOH or hospitality management role Senior management experience Computer literacy Own transport & valid driver''s license Strong command of English (verbal and written) Key Responsibilities: Guest Experience & Service: Ensure guests are greeted courteously and service exceeds expectations Anticipate and resolve customer needs and complaints swiftly Ensure effective and speedy service delivery and queue management Maintain a high profile with guests and staff throughout all FOH areas Operations & Standards: Set, manage and enforce FOH service and operational standards Conduct systematic checks of all FOH areas for maintenance requirements Ensure all FOH staff are uniformed and fully prepared for duty Ensure compliance with Health & Safety protocols and SA legislation Control stock, conduct stock takes and manage company assets People Management & Training: Lead, coach and develop FOH staff to company standards Provide ongoing training to new recruits and existing employees Hold staff accountable and discipline staff accordingly Ensure effective liaison between FOH and BOH team members Administration & Reporting: Balance cashier sales control sheets daily Submit accurate and timeous operational reports Monitor industry trends and make implementation suggestions Contribute to growth and profits through effective administration Actively promote the brand within the local community