Senior Helpdesk / IT Operations Engineer

SUMMARY:

POSITION INFO:
Company and Job Description: Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and services. You will play a key role in improving infrastructure, streamlining processes through automation, and supporting critical business systems. This role offers the opportunity to work across cutting‑edge technologies, including cloud platforms, identity management, and network security. You will collaborate with technical teams while also taking ownership of complex incidents and system optimisation, directly impacting service delivery and operational performance. Key Responsibilities: Act as the senior escalation point for complex technical incidents across systems, networks, and cloud services Drive automation initiatives using tools such as PowerShell, Intune, and workflow automation platforms Manage and enhance identity and access control using Entra ID, Conditional Access, and M365 security policies Troubleshoot and support hybrid network environments, including VPN and cloud connectivity Handle escalated security cases such as compromised accounts and authentication issues Improve processes, documentation, and runbooks to enhance service efficiency Support incident response during outages and provide clear technical direction Collaborate with teams to optimise infrastructure and improve system reliability Job Experience and Skills Required: Education: Relevant qualification in IT, Computer Science, or related field Experience: Minimum 5+ years' experience in IT Operations or Support 2-3 years' experience in a senior or escalation role Experience working in fast‑paced environments Technical Skills: Strong expertise in Azure and Entra ID (hybrid identity, RBAC, Conditional Access) Endpoint management using Intune and Autopilot Networking knowledge (routing, DNS, VPN, Wi‑Fi, VLANs) Experience with Microsoft 365 environments and security tools Proficiency in PowerShell scripting or automation tools Advantageous: Experience with VPN\/ZTNA solutions and cloud network architectures Exposure to M365 E5 security stack (Defender, Purview, compliance tools) Additional Requirements: Strong problem‑solving and analytical skills Ability to work under pressure and manage critical incidents Excellent communication and collaboration abilities Self‑driven with a focus on continuous improvement and service excellence Apply now! For more exciting IT vacancies, please visit: I also specialize in recruiting in the following fields: Java Developers, Flutter Developers Business Analysts Project Managers Infrastructure Engineers If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information contact: Lee Ann Petersen Specialist Recruitment Consultant Connect with me on LinkedIn!