SUMMARY:
A leading endâtoâend technology and software engineering powerhouse is on the lookout for a driven Senior Helpdesk Support Technician!
POSITION INFO:
Company and Job Description:
- Work with top-tier engineers in a cultureâfirst environment that attracts some of the best tech talent in the industry.
- Grow your skills across diverse, cuttingâedge projects, supported by Entelect’s endâtoâend technology ecosystem and continuous learning culture.
- Be part of a peopleâfocused, highâimpact organisation where collaboration, innovation, and delivering meaningful results are core values.
Key Responsibilities:- Serve as the senior escalation point for complex endpoint, identity, VPN/ZTNA, routing, and cloud-service issues.
- Lead automation initiatives using Intune, PowerShell, Autopilot, and workflow automation.
- Maintain and enhance secure access controls via Entra ID, Conditional Access, and M365 security policies.
- Support hybrid network troubleshooting, including Azure hubâandâspoke and FortiGate VPN/ZTNA.
- Handle escalated security incidents such as account compromise, MFA issues, and mail quarantine cases.
- Provide clear technical direction under pressure during major incidents or outages.
- Improve processes, runbooks, and automation to boost L1 efficiency and reduce resolution time.
Job Experience and Skills Required:- 5+ years in IT operations/support, including 2–3 years handling seniorâlevel escalations.
- Strong Azure and Entra ID skills, including hybrid identity, RBAC, and Conditional Access.
- Solid endpoint management experience with Intune and Autopilot across Windows and macOS.
- Handsâon troubleshooting with FortiGate VPN/ZTNA, routing, DNS, WiâFi, and VLANs.
- Proficient in PowerShell automation, able to multitask under pressure, with M365 E5 knowledge as a plus.
Apply now!
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