Senior Helpdesk Support L3

Recruiter:

Network Recruitment

Job Ref:

ITE007638/DEP

Date posted:

Thursday, May 7, 2026

Location:

Johannesburg, South Africa

Salary:

TBC Annually

SUMMARY:

Are you a senior IT Support or Cloud Operations professional who thrives in highâpressure environments? This role is for someone who enjoys solving complex technical issues, building automation, and being the goâto escalation point across cloud, identity, endpoint, and network services.

POSITION INFO:

A rapidly evolving, technologyâdriven organisation is seeking a Senior IT Operations / Cloud Support Engineer to act as the highest escalation point for complex incidents and to drive automation and operational improvement initiatives.

Why should you work here?
This role offers handsâon ownership across Microsoft cloud services, identity, networking, and endpoint management. You will work in a fastâpaced environment where stability, security, and automation are critical, and where your technical decisions have immediate impact.

About the opportunity:

Senior escalation role across cloud, identity, endpoint, and network layers
Strong focus on automation, efficiency, and process optimisation
Exposure to modern security, Zero Trust, and hybrid infrastructure models
High level of autonomy with clear trust in technical expertise

Key Responsibilities:

Act as the senior escalation point for complex incidents across endpoint, identity, VPN/ZTNA, networking, and cloudâconnected services
Lead automation initiatives to reduce repetitive tickets and manual effort using tools such as Intune, PowerShell, Autopilot, and workflow automation
Maintain and enhance secure access controls using Entra ID, Conditional Access, and Microsoft 365 security policies
Support hybrid network design and advanced troubleshooting, including Azure hubâandâspoke and FortiGate VPN/ZTNA
Manage escalated account and security incidents such as suspected compromise, MFA anomalies, and mail quarantine escalations
Provide clear technical direction during incidents and service disruptions
Develop and improve runbooks, processes, and automation strategies to enable faster resolution by L1 and triage teams

Job Experience and Skills Required:
Education:

Relevant IT qualification or equivalent practical experience

Experience:

Minimum 5+ years in IT Operations / Support roles
At least 2–3 years in a senior escalation or advanced support capacity
Experience working in fastâpaced, highâgrowth, or enterprise environments

Skills:

Strong experience with Azure and Entra ID, including hybrid identity, RBAC, and Conditional Access
Solid endpoint management experience with Intune and Autopilot (Windows and macOS)
Handsâon troubleshooting experience with FortiGate VPN / ZTNA and core networking concepts (routing, DNS, WiâFi, VLANs)
Proficiency in PowerShell scripting or similar automation tools
Working knowledge of the Microsoft 365 E5 security stack (Defender for Endpoint, Purview, compliance) is advantageous

Apply now!
For more exciting IT vacancies, please visit:
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I also specialise in recruiting in the following:
- Software Developers (BackâEnd / FrontâEnd / Full Stack)
- Mobile Developers
- Business & Systems Analysts
- BI & SQL Experts
- UI / UX Professionals
- Data Scientists / Data Analysts
- Big Data Professionals
- Cloud Experts
- Infrastructure Specialists
- DevOps / SecOps Experts
- Cyber Security Specialists
- SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn:

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