SUMMARY:
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POSITION INFO:
Front of House Operations
- Ensure smooth operation of the reception area
- Ensure guests are greeted, checked in and allocated rooms promptly and courteously
- To ensure reservations are taken correctly and courteously
- Ensure credit control procedures are strictly adhered to
- To ensure guest accounts and O status is kept up to date
- Ensure effective and speedy check out facilities
- Ensure collection and delivery of luggage to rooms is done efficiently
- To ensure that the hotel entrance is correctly managed
- Ensure that rooms are serviced and maintained to the standards
- Make sure all front of house areas are clean and tidy at all times
Rooms Division Operations
- Ensure the smooth operation of Housekeeping on a daily basis
- Daily spot checks of suites and rooms to ensure VNL standards
- Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
- Reporting and follow up of all maintenance issues pending or outstanding
- Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
- Be familiar with the Health & Safety measure of the property
Management
- To ensure regular on-the-job training is training place in your departments
- Ensure dress code of staff is up to standard
- Holding regular performance appraisals with senior staff, identifying areas for development and training needs
- Be readily available to deal with problems and complaints
- To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
- Ensure accurate and timeous submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required by Financial Manager
- To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
- To attend all management meetings as required
The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.
