Senior Hotel Operations Manager

SUMMARY:
Luxury 5* Hotel in Sandton is looking for a Senior Operations Manager to act as 2IC to the Managing Director and assist in overseeing all day-to-day operations in all departments to ensure maximum profitability, high service standards and staff efficiency.
 
You will play a strategic role in budgeting, financial performance and compliance.

POSITION INFO:
Duties:

Ensuring that every aspect of the hotel runs smoothly
Guest experience: From check-in to check-out, you will ensure guests receive exceptional service. In a highly competitive industry, even small improvements in service quality can lead to higher occupancy rates and repeat bookings.
Oversee key departments—including the front desk, housekeeping, and maintenance—ensuring that employees are trained, motivated, and working efficiently.
Managing budgets effectively is crucial, balance cost control with maintaining high-quality services, ensuring that every rand spent contributes to profitability.
Leverage automated booking systems, AI-driven customer service, and data analytics tools to improve operational efficiency and guest satisfaction.
Ensuring the hotel meets industry regulations, health and safety standards, and environmental guidelines is a core responsibility. This is particularly important as hotels focus on sustainability and energy efficiency to meet modern consumer expectations
Directs all hotel departments to ensure seamless service, focusing on quality control and implementing operational policies.
Controlling costs and analysing financial reports to maximize profitability.
Ensure 5* service standards, addressing guest concerns proactively and improving satisfaction scores.
Mentor, train and motivates department heads and staff, fostering a high-performance culture.
Collaborates with sales and marketing to drive occupancy and reviews performance metrics

Requirements:

Grade 12
Bachelor’s degree in Hospitality Management
Minimum 5–7+ years of progressive experience in hotel operations, previous 5* or luxury hotel background.
Strong financial acumen, leadership capabilities, proficiency in Property Management Systems (PMS), and crisis management skills