Senior IT Infrastructure Engineer

SUMMARY:
The IT Infrastructure Engineer will be responsible for supporting the main functions in the IT infrastructure, and designing, managing and optimising the organisation's IT infrastructure while ensuring seamless day-to-day operations.

POSITION INFO:
Key Responsibilities:

• Continuity of service on the day-to-day, including:
  • Network / Telecommunications: Cabling, switches, optimizers, routers, firewall, proxies, gateways, WAN, WiFi, video-conferencing systems and other equipment (UPS, AirCon, Genset, and IoT)
  • Systems: Servers (Windows/Linux or iSeries), storage, data backup means, and local applications
• Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work
• Design, deploy, and maintain scalable, secure IT infrastructure. Ensure high availability and performance through proactive monitoring, upgrades, and optimizations
• Oversee daily IT operations, manage incidents, and implement backup/disaster recovery solutions. Document processes and ensure compliance with organizational standards
• Provide technical guidance, mentor junior staff, and work with cross-functional teams to align IT initiatives with business goals
• Review suppliers’ contracts, making sure they are in accordance with AGL requirements and meet our expectations, both in the drafting and execution phases

• Degree in Information Technology or Computer Science
• ITIL Foundations certified
• Project Management certified
• Strong knowledge in server hardware, operating systems (Windows / Linux), storage and virtualisation technologies
• Proficiency with networking - LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols
• Advantage - Strong knowledge in Microsoft Active Directory environment, network/telecom (Aruba and/or Cisco), Azure cloud platform and management certificate