Senior IT Technician (CPT)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

DUTIES:

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company's IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintaining the PABX, adding cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN / WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of their Microsoft eco system, both onsite and cloud.

REQUIREMENTS:

Qualifications & Experience

• Degree in Information systems or Diploma in related I.T field or
• Microsoft Certified: Azure Administrator Associate combined with
• Microsoft Certified: Windows Server Hybrid Administrator or
• Microsoft 365 Certified: Enterprise Administrator Expert
• IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
• 4-6 Years experience in similar, senior role
• Preferred experience with hypervisors, servers, managed switches, firewalls
• Desktop support, 0365 Administration

ATTRIBUTES:

• Punctual
• integrity and shows interest and enthusiasm towards work
• Co-operates with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail and accuracy
• Ability to follow procedures
• Work within a team
• Excellent oral, visual and written communication skills
• Professionalism and attention to detail.
• Demonstrates complete confidentiality
• Deadline-driven
• Team player
• Ability to work under pressure.
• Flexible and adaptable to change
• Ability to prioritise work effectively

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.