Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst

SUMMARY:
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POSITION INFO:

Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business.

Key Performance Areas:

• Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.

• Perform root cause analysis when troubleshooting.

• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.

• Daily server checks by means of RMM software to ensure all systems are running optimally.

• Follow up with suppliers on tickets and faults logged with their service desks.

• Maintain and administer server storage solutions and network devices.

• Ensure the security and integrity of the company's IT infrastructure.

• Perform regular system updates, patches, and backups.

• Monitor and respond to security incidents and threats.

• Implement and enforce IT policies and procedures.

• Maintain the PABX, adding cordless and desk phones.

• Assist employees with IT-related tickets and provide end-user education on current and new technologies.

• Assist with developing and maintaining documentation for IT internal procedures and user guides.

• Ensure all IT-related issues raised by employees are logged before attending to the issue.

• Maintain 98% company SLA on critical or downtime tickets.

• Assist with network planning and keeping LAN / WAN documentation up to date.

• Assist with the evaluation and recommendation of new hardware and software solutions.

• Assist with the development of our Microsoft ecosystem, both onsite and cloud.

Qualifications & Experience:

• Degree in Information Systems or Diploma in a related IT field or

• Microsoft Certified: Azure Administrator Associate combined with

• Microsoft Certified: Windows Server Hybrid Administrator or

• Microsoft 365 Certified: Enterprise Administrator Expert

• IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures

• 4–6 years’ experience in a similar senior role

• Preferred experience with hypervisors, servers, managed switches, firewalls

• Desktop support, O365 Administration

Knowledge / Skills and Behavior:

• Punctual

• Integrity and shows interest and enthusiasm towards work

• Co-operates with staff at all levels within the company

• Dependable

• Shows initiative

• Attention to detail and accuracy

• Ability to follow procedures

• Work within a team

• Excellent oral, visual, and written communication skills

• Professionalism and attention to detail

• Demonstrates complete confidentiality

• Deadline-driven

• Team player

• Ability to work under pressure

• Flexible and adaptable to change

• Ability to prioritize work effectively

Applications:

• To be considered for the position, you must have the listed requirements i.e., Competencies, Qualifications and Experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.