SUMMARY:
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POSITION INFO:
We’re Hiring: Senior IT Technician
Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry?
We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.
Key Responsibilities
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Deliver advanced technical support for hardware, software, and network issues within SLA timelines
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Troubleshoot and perform root cause analysis on system faults
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Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)
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Perform daily server checks via RMM tools to ensure optimal system performance
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Administer server storage solutions and network devices
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Ensure IT infrastructure security, integrity, and compliance with policies
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Manage system updates, security patches, and backups
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Monitor and respond to security incidents and threats
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Maintain and configure PABX systems (cordless & desk phones)
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Assist with IT-related tickets and provide end-user education on new technologies
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Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures
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Contribute to evaluating and implementing new hardware and software solutions
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Drive the development of onsite and cloud-based Microsoft ecosystems
Qualifications & Experience
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Degree/Diploma in IT, Information Systems, or related field
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Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)
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4–6 years’ experience in a senior IT support role
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Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors
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Hands-on experience with O365 administration and enterprise systems support
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Excellent communication skills and ability to support users at all levels
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Dependable, proactive, detail-oriented, and able to work under pressure
Location: Parow, Cape Town
Competitive package offered
Ready to take the next step in your IT career? Apply today
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