Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst

SUMMARY:
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POSITION INFO:

We’re Hiring: Senior IT Technician 

Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry?
We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.

Key Responsibilities

• Deliver advanced technical support for hardware, software, and network issues within SLA timelines

• Troubleshoot and perform root cause analysis on system faults

• Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)

• Perform daily server checks via RMM tools to ensure optimal system performance

• Administer server storage solutions and network devices

• Ensure IT infrastructure security, integrity, and compliance with policies

• Manage system updates, security patches, and backups

• Monitor and respond to security incidents and threats

• Maintain and configure PABX systems (cordless & desk phones)

• Assist with IT-related tickets and provide end-user education on new technologies

• Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures

• Contribute to evaluating and implementing new hardware and software solutions

• Drive the development of onsite and cloud-based Microsoft ecosystems

Qualifications & Experience

• Degree/Diploma in IT, Information Systems, or related field

• Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)

• 4–6 years’ experience in a senior IT support role

• Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors

• Hands-on experience with O365 administration and enterprise systems support

• Excellent communication skills and ability to support users at all levels

• Dependable, proactive, detail-oriented, and able to work under pressure

Location: Parow, Cape Town

Competitive package offered

Ready to take the next step in your IT career? Apply today

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