Senior Inbound Consultant

SUMMARY:
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POSITION INFO:

We are looking for a friendly, energetic and driven individual to complement our vibrant office environment and to handle international inbound tour operator enquiries. The candidate should be confident, self-motivated and goal-driven. If you are detail-orientated and accurate this might be the role for you. The position is either within our USA & Australasia Division or our UK & Europe Division.

Key Performance area:

• Having a passion for the travel industry
• A Minimum of 5 years inbound tour consulting experience required
• Experience with working with overseas tour operators
• In depth product and destination knowledge of Southern Africa
• All-rounder, with experience in FIT and ad hoc group quoting and processing
• Experience with designing itineraries for ADHOC tailormade enquiries
• Experience with creating & quoting packages for agent websites
• Attention to detail
• Specialist advice on destination to agents
• Apply strong sales techniques to convert potential business
• Processing of converted quotes to bookings from cradle to grave
• Handling of an after-hours phone on a rotational basis
• Ability to work on Microsoft Word
• Ability to professionally, communicate via e-mail as well as telephonically
• Figures orientated
• A creative edge
• A good comprehension of protocol involved with senior management of corporate customers
• A team player – thus someone who can receive directive from colleagues when need to achieve a mutual goal
• Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
• Strong negotiating skills with both suppliers and clients
• Take ownership ensuring all elements are taken care of in a professional and organised manner
• Must be able to multitask between current & new quotes
• Extend excellent customer service
• Be honest, creative, positive, and fair – living by the company core values
• Fit in with our company culture
• Conduct themselves professionally and graciously over the phone and email
• A can-do attitude with the ability to be proactive and enthused about their work