Senior Inbound Consultant

SUMMARY:
A dynamic luxury travel company is looking for a SENIOR INBOUND CONSULTANT

POSITION INFO:
This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They’re looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Core Criteria:

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
• Strong knowledge of Southern and/or East Africa as a travel destination
• Proficiency in Tourplan is essential
• Excellent communication skills with a strong command of English (written and verbal)
• Exceptional attention to detail and highly organized
• Ability to manage high volumes of work while maintaining accuracy
• Confident working independently and as part of a team
• Strong problem-solving and crisis management skills
• Must be available for after-hours support for travelling guests
• Based in Cape Town (with potential hybrid flexibility post-probation)

• Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
• Manage all aspects of the booking process from quote to post-travel file closure
• Confirm and book all travel services and coordinate with suppliers
• Maintain accurate administration and documentation for each booking
• Liaise with the accounts team for invoicing and payment coordination
• Reconfirm all services prior to travel and prepare final travel documents
• Provide exceptional guest support, including being on-call during client travel
• Build and maintain strong relationships with suppliers and international agents

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