Senior Internal Communications Manager

SUMMARY:
Lead the development and execution of a comprehensive internal communications and engagement plan

POSITION INFO:

We are seeking an experienced and strategic Senior Internal Communications Manager to lead the development and execution of a comprehensive internal communications and engagement plan. This role will drive alignment with the organisation's Employee Value Proposition (EVP) and Customer Value Proposition (CVP), fostering employee connection, clarity, and commitment to business goals. The successful candidate will oversee internal messaging, executive communications, staff engagement events, and support key business functions such as HR and Marketing with impactful internal communication strategies.

Key Responsibilities:

• Strategic Communication Planning:
  Develop and implement a cohesive internal communication strategy that supports the organisation's broader business objectives, EVP, and CVP.

• Executive and Leadership Communications:
  Craft and manage internal communications on behalf of senior leaders, ensuring messaging is clear, timely, and consistent with organisational tone and values.

• Content Development:
  Write and deliver compelling content for internal announcements, business updates, leadership messages, deal wins, and staff newsletters across various formats and platforms.

• Internal Events and Engagement Campaigns:
  Plan, lead, and execute internal events such as leadership conferences, townhalls, and employee recognition functions. Design staff activations to build morale and increase engagement.

• Channel and Platform Management:
  Assess and optimise internal communication channels (e.g. intranet, email, chat platforms, digital screens), ensuring they are relevant, streamlined, and effectively used.

• Measurement and Reporting:
  Track and report on the effectiveness of internal communication campaigns and initiatives, including audience reach, engagement metrics, and overall impact.

• Cross-functional Collaboration:
  Partner with HR, Marketing, and other departments to support internal messaging around culture, strategy, change initiatives, and campaigns.

Minimum Qualifications:

• Matric / Grade 12 / National Senior Certificate

• Bachelor's degree or equivalent in Communications, Public Relations, Media, Journalism, Marketing, English, or a related field

Preferred Qualifications:

• Honours degree or Postgraduate Diploma in Communications or related disciplines

Experience Requirements:

• At least 10 years' experience in internal communications within a corporate environment

• Proven ability to develop and deliver communication strategies aligned with business goals

• Experience working with or supporting executive leadership

• Background in financial services, particularly corporate or investment banking, is advantageous

Key Skills and Competencies:

• Outstanding writing and editing skills for diverse formats and internal audiences

• Strong business acumen with the ability to understand and communicate complex topics clearly

• Skilled in conceptualising and managing events, campaigns, a