Senior Internal Relationship Manager

Recruiter:

WMS Secure

Job Ref:

2469052570

Date posted:

Friday, August 22, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Dedicated and prioritised Contact Centre service to all Betway Premium Customers queries coming into any of the Contact Centre Channels

Support the Betway Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc

Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties

Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA

Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required

Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift

Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience

Make contact with Betway Premium customers who abandoned in queue and assist with their queries accordingly

Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

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