Senior Journey Specialist (Owned Agencies)

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000421/DB

Date posted:

Monday, June 2, 2025

Location:

Sandton, South Africa

Salary:

Monthly

SUMMARY:
Well known Inbound DMC is looking for a Senior Journey Specialist (Owned Agencies) based in either Cape Town or Johannesburg.

The Journey Specialist is responsible for managing and completing the booking confirmation process, communicate with and deliver exceptional service to all stakeholders involved.

POSITION INFO:
Duties:

Manage and complete booking confirmation process
Continuous communication and excellent service delivery to the Operations Specialist at all times.
Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with operation specialist
Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
Ensure accuracy and financial health of bookings.

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism / hospitality
At least 4-5 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of Southern and East Africa.
Working knowledge of TourPlan and WETU or similar booking / operating system.
Dynamic, detail orientated, organised and excellent communication skills.
Remain steady in busy environment and consistent with output, task driven.
Ability to problem solve without compromising accuracy and prioritise changes.
Strong financial skills, self-starter with high integrity level and ethical conduct.
Driven to offer high quality service levels, strong time management.

Similar jobs you might be interested in:

Senior Specialist SAP Power User
Location: Johannesburg
Salary:
Take the first step in exploring new career opportunities today.
8 days ago

Senior Specialist SAP Power User
Location: Johannesburg
Salary:
Take the first step in exploring new career opportunities today.
10 days ago

Senior AP Specialist
Location: Johannesburg
Salary: 300000 Annually
Are you an experienced Accounts Payable professional with a keen eye for detail and a passion for process improvement?
2 days ago

Senior Journey Specialist (Owned Agencies)
Location: Sandton
Salary: Monthly
Well known Inbound DMC is looking for a senior Journey specialist (Owned Agencies) based in either Cape Town or Johannesburg. The Journey specialist is responsible for managing and completing the booking confirmation process, communicate with and deliver exceptional service to all stakeholders involved.
3 days ago

Senior Journey Specialist
Location: Sandton
Salary: Monthly
Leading Travel Company is in need of a senior JOURNEY specialist
6 days ago

Senior Business Systems Analyst â Industry Specialist
Location: Johannesburg
Salary:
Purpose of the role:The systems analyst is responsible to convert business initiatives into world class IT Solutions. The systems analysis and design efforts will extend to both existing and/or new systems and databasesThe systems analyst is responsible to research problems, plan solutions, recommend solutions and coordinate development to meet the needs of business/other external stakeholders.The...
7 days ago

Senior IT Services Sales Specialist - Remote - Sandton
Location: Johannesburg
Salary: Salary is flexible circa R40 000 pm to R45 000 pm total basic, plus fuel and an attractive commission structure
senior IT Services Sales specialist - Remote - Sandton
8 days ago

Senior Talent and Learning Specialist
Location: Centurion
Salary:
8 days ago

Senior Talent and Learning Specialist
Location: Centurion
Salary:
JOB DESCRIPTIONTo facilitate the cultivation and enhancement of organizational workforce capabilities in line with the talent management strategy and organizational objectives.
9 days ago

Senior IT Services Sales Specialist - Remote - Sandton
Location: Johannesburg
Salary: Salary is flexible circa R40 000 pm to R45 000 pm total basic, plus fuel and an attractive commission structure
senior IT Services Sales specialist - Remote - Sandton
10 days ago