Senior Manager: Collections Strategy - Payments

Recruiter:

Mindworx Consulting

Job Ref:

JNB007464/MNT

Date posted:

Tuesday, March 29, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
Our Client in Financial services industry is looking for Senior Manager: Collections Strategy - Payments

JOB DESCRIPTION:

Overview:
Collections committee management

Facilitate the scheduling of monthly Payment committee meetings ensuring attendance of key members
Manage the timely preparation, validation, and distribution of relevant Payments pack submissions
Monitor key risk indicators monthly and identify, research, and escalate anomalies
Provide ad hoc analysis as required to support collections and payments pack submissions
Identify and investigate areas of key strategic interest in respect of collections performance(efficiencies)and management

Payment’s function

Ensure effective model implementation and optimal collections decisioning and improved collections cash flow:
Design bespoke collections scorecards that segment and rank order risk. Entails the development, validation, and implementation of collections models. (i.e. activation, contactibility, collections call ranking, striking models etc)
Implement payment strategies and support payment processes within the ambit of PASA and NCR. This includes the successful implementation of Debicheck and any other changes authorised and regulated by the two bodies that may impact the collections policy.
Design data driven risk-based Payment Strategies (i.e. pay date and wage types). Good understanding of the striking platforms, patterns, and portfolio sensitivity towards calendar days. Optimise payments (strike success and cash collected) based on these statistical models. Perform champion/challenger tests and continuously challenge the cost to collect across various collections streams.
Data standards and Reporting Frameworks are maintained within collections.
Ensure continuous improvement in the data, set up automated daily and monthly reporting on all key metrics and strategy outcomes
Oversee the stability and availability of the collection’s analytical platform, specifically the collections data mart and access tools
Manage the analysis of ad hoc investigations and provide solutions and recommendations to the business
Facilitate changes to payments policy and procedures based on finding
Refine analytical methodologies and data presentation formats on an ongoing basis
RDARR owner for payments metrics
Stay abreast of industry changes and ensure compliance to changes where necessary
Governance and Adherence by ensuring adherence to all regulatory requirements and maintaining healthy relations with regulators (National Credit Act, Consumer Protection Act, Code of Banking Practice)

Operational Support

Monitor key areas of the business independently to act as a 2nd line of defence and protect the business from risk
Support in ad hoc analyses to foster collaboration and build relationships across the business

Payment Engine

Manage the implementation and maintenance of new and existing payment processes and changes through the systems (i.e. Payments Engine)
Manage the inter departmental relationship with IT and Credit IT, to ensure that the Payments Engine deploys occur as scheduled
Manage the successful testing and sign off Payment Engines/ Payment System and deploys

Management of resources

Manage and develop subordinates
Performance management
Training and development
Employee relations
Manage people efficiencies through leave management
Take appropriate disciplinary measures where necessary
Select and apply most appropriate tools to achieve function delivery

Bureau strategy and other data sources

Work closely with the bank’s bureaux strategy and strategic bureaux partners
Analyse value-add of various data, compared to cost of such data from various data providers
Ensure effective, robust bureau monitoring, including monitoring of bureau data quality and various supplier analytics
Effectively negotiate favourable long-term commercials with various bureaux

Governance

Facilitate effective model governance processes including model validation, monitoring, reporting, auditing, liaising with Regulator, and ensure error-free implementation
Develop and maintain predictive modelling standards & the code / tools necessary to ensure widespread adherence hereto

Stakeholder management

Liaise effectively with, and appropriately influence, several teams including various strategy and operational teams, the underwriting/risk teams, SARB, model validators, the Model Risk Committee, Collections Manco, Credit Manco, Exco and auditors

Treating Customers Fairly and Compliance

Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Always build a positive image by exceeding client expectations
Always treat internal and external customers fairly

Nature 1:

To proactively manage Collections risk (Payments) through the design of bespoke strategies that prioritise; segment portfolios based on risk and implement efficient and cost-effective payments collections process flows.

Nature 3:

Motivation:
Advancement:

Key Performance Areas
Behavioural (COMP)

Ability to influence peers and executives
Attention to detail
Communication Skills (verbal & written)
Confidentiality
Conflict management skills
Initiative
Performance Management skills

Minimum Education

Quantitative major (Bsc, Bcom)
Minimum Experience
5-10 years management experience
5-10 years of Credit & Collections Experience
5-10 years’ experience in credit risk management in a financial institution including

Technical (COMP)

Analytical Skills
Builds effective teams
Co-ordinate activity of various teams towards vision
Coaching and mentoring skills
Displays business acumen
Facilitation Skills
Financial skills
Influences with impact
Interpersonal skills
Negotiation Skills
People management
Relationship Management
Relationship Management skills
Well-rounded technical understanding (of banking, credit, models including predictive models, optimisation, automation, credit bureaux data and other data sources, statistics, software packages, finance, credit risk management in the context of ERM and in

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