Senior Manager: Customer Acquisition

Recruiter:

Telebest

Job Ref:

JBO001182/Angie

Date posted:

Tuesday, March 29, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
Our client in the Telecommunications industry has an opportunity available for a Senior Manager: Customer Acquisition to be based in the Johannesburg area.

JOB DESCRIPTION:

Requirements:

Bachelor's degree in Accounting/Finance/Commerce or related degree.
Appropriate Master’s degree will be an advantage
8+ years as a Senior Manager in customer acquisitions
8+ years in risk, compliance and risk management
Solid understanding of systems and digitating of credit vetting and customer acquisition
Excellent Understanding of Fraud Management particularly within Telcos and knowledge of best practice
Knowledge of the regulatory and legislative requirements

KPAs:

Define the customer service operational strategy for billing and collection management in alignment with the organisation’s objectives and requirements
Oversee the system-enabled customer vetting process to ensure optimal customer acquisitions and appropriate risk management
Oversee the system-enabled customer credit decisioning process to mitigate risk
Monitor the customer vetting journey to ensure its effective adoption and stabilisation across the business
Manage and effectively control key projects and initiatives within the unit
Forecast, plan, and review the business unit budget in line with the overall department
Formulate effective methods and standards to deliver departmental strategy
People management

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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