Senior Manager Digital

SUMMARY:
Job Purpose:

• This role will be responsible for formulating Insure’s Digital strategy and driving the implementation ensuring that we build an internal digital capability, capability for our intermediated Broker and Partner communityThis role plays a crucial role in guiding and overseeing the development of software in various projects and BAU

POSITION INFO:
Key Responsibilities:

• Formulate and execute on Insure’s Digital strategy
• Collaborate with relevant stakeholders in bringing the Business Architecture input into the Digital strategy
• Participate and contribute to the architecture design forum
• Review technical designs and guide technical teams in implementing sound architecture
• Co-ordinate Insure’s digital initiatives and align to strategy
• Communicate the roll out implementation and change plan and associated road map in the adoption of digital technologies across Insure
• Ensure that the execution of the strategy is in alignment with our Groups overall Digital aspirations
• Lead the process to set and agree targets for the Digital Maturity Score and to co-ordinate the process to measure
• Insure against the Framework once a quarter
• Research products, services, to identify new opportunities whilst ensuring alignment to digital strategy to enable a more efficient and automated service delivery
• Manage the budget associated with the Digital projects, report on and propose risk mitigation for identified risks
• Develop and maintain effective relationships with key stakeholders
• Lead the development, improvement and modification of Insure’s digital systems
• Keep abreast of Industry and technological changes in the digital space
• Lead and co-ordinate the feature teams that will deliver digital related projects

• Lead teams of developers, supporting them in using Agile practices and software solutions that are fit for purpose
• Lead and manage the change impact on People associated with adoption and execution of SAFe, DevOps and New ways of work
• Development and maintenance of a competent team, providing leadership, succession and talent management through open communication and delegation of responsibilities
• Identifies and resolves gaps in skills, processes, and resources and provides informal and formal coaching support to team in their personal and professional development

• Maintain a high level of service to customers (internal and external) according to the service standards set by the companyEnsure customers are treated fairly and that TCF management and training is done in conjunction with the Academy
• To ensure that customer service standards are maintained in accordance with service level agreements and to with technical advice and other assistance over and above the normal business systems duties

• Matric essential
• IT Degree (Computer Science/ Information Technology)
• SAFe/ Agile/ Project Management Certification
• MBA or Similar Management or Leadership qualification is essential

• Minimum 10 years’ experience managing Digital teams or technology teams
• Minimum 10 years of software development experience
• Minimum 5 years’ experience in delivering software within the Agile and Scrum methodologies
• Financial services experience specifically in Short Term Insurance
• Cloud (Azure or AWS), Integration/API, Digital Systems Experience and an understanding of Digital
• Good understanding of Software Development Life Cycle (SDLC): Thorough understanding of the SDLC
• System Architecture: Knowledge of system architecture and design principles
• Quality Assurance: Familiarity with testing and quality assurance processes to ensure the delivery of high-quality software
• Tools and Technologies: Experience with development tools such as version control systems (e.g., Git), integrated development environments (IDEs), and continuous integration/continuous deployment (CI/CD) pipelines
• Planning and Scheduling: Ability to create and manage project timelines, ensuring that milestones are met.
• Resource Allocation: Efficient allocation of resources, including personnel, tools, and budget.
• Risk Management: Identification and mitigation of potential risks that could impact project delivery
• Stakeholder Communication: Clear communication with stakeholders to provide updates and gather requirements
• Performance Monitoring: Tracking project progress and making adjustments as needed to stay on course

• SQL Skills
• Development in Microsoft stack (.Net)
• Business management skills
• Microsoft API Framework
• DevOps
• Azure Cloud
• Portal
• Analysis and interpretation of data pertaining to business systems
• Good understanding of Data Integration and warehousing tools

• Risk management
• Underwriting
• Claims procedures
• Insurance terminology
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• Financial services industry knowledge and experience.
• Understanding of the overall dynamics of the insurance and financial services industries
• Sound understanding of the business of Short-term insurance brokers
• Strong leadership abilities – decisive, influential and inspirational
• Strong on relationships internally within the team, across the group, and externally with partners and supplier
• Good communication, including verbal and business writing skills
• Strong analytical and quantitative skills
• Process driven in terms of planning and organising skills
• A combination of initiation, integration and completion skills
• Accurate high quality work output
• Ability to work within a matrix structure
• Strong project management, analytical, and problem solving skills
• Aptitude and dedication to thrive in a dynamic and deadline oriented environment
• Ability to work across business units with varying stakeholders

• Passionate
• Self-motivator
• Interpersonal abilities
• Value and performance drive
• Systematic
• Process orientation
• Customer focus
• Results and action-oriented
• Innovation and Initiative
• Integrity and Tenacity