Senior Manager SAP (Digital HR)

SUMMARY:
Senior Manager SAP (Digital HR)

POSITION INFO:

We are looking for a dynamic person to join this well-known company in the ICT Industry as a Senior Manager SAP (Digital HR)

Key Responsibilities will include the following:-

The ideal candidate will be responsible for complex SAP Digital HR (SAP HR & SuccessFactors) implementations and operational management including Business Solution Consulting, Pre-sales, Solution Management and Support, and supervision of staff when required.

Ensure optimised customer service all times based on client business requirements.

Responsible for provision of technical subject matter expertise in the fulfilment of an expert level consulting role.

To ensure Quality Standards are improved and maintained.

To deliver Strategic and Thought Leadership to existing and new clients, locally and internationally.

Responsible for managing the SAP Digital HR (SAP HR & SuccessFactors) team and assisting with the upskilling and development of junior staff. Key Deliverables / Primary Functions Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope.

Ensure projects and solution deliveries have the required documentation, testing plans.

Meet deliverable requirements/service level measures/specific targets.

Participate in designing and developing fit for purpose solutions for clients through obtaining and analyzing business requirements and researching best practice (R&D).

Lead and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business)

Respond to client RFP''s Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated High quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.

Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.

Conduct Technical/domain training to enhance skills of team members

Ensure personal billable hours meet agreed target ranges

Submit timesheet in time according to company policies and procedures.

Knowledge creation and storage. e.g.: Document all new processes/activities, configuration and store on the knowledge management server

People Management - assigning the roles and responsibility among the SAP COE IT Service Delivery team members;

Oversee and review all staff activities and guide them in managing time and deliverables, planning for staff trainings as per the prevailing business needs, provide coaching and guidance and ensure that the necessary training takes place, successfully implement performance management and career development strategies and processes in alignment with company policy and guidelines, conduct performance reviews at least bi-annually and in alignment with companys policies and procedures Financial Management

Accurately verify billings to clients at all times Intermediate between SAP COE and the client on all billing queries expediting where necessary,

Continuously ensure the financial management of cost of sales and operational expenditure to achieve approved budgeted

Perform monthly forecasting of cost of sales and operational expenditure,

Perform financial projections and forecasts as well as assist in the creation and management of a budget for one’s areas of responsibility,

Continuously assess, manage and monitor financial risks

Continuously look for new opportunities to obtain and save funds

Prepare financial reports based on prescribed format when required

Functional Skills

• HR Fundamentals
• SLA Management
• Pre-Sales
• ISO 20000
• Product testing & life-cycles
• Project Management Methodologies
• SAP Retail Knowledge
• SAP Products & Services Business Analysis Methodologies

Behavioural Competencies

• Developing and implementing strategies
• Meeting customer expectations
• People -Team Leadership
• Communication and Impact (Observed throughout the interview process) 
• Decision Making

Qualifications Relevant Diploma

(NQF 6) in Information Technology

Experience

8 - 10 years relevant experience in a Service Delivery environment. The experience must include relevant exposure to the ICT sector and preferably within an SAP Consulting environment of which at least 2 years at management level. OR Alternatively, 9 years’ relevant experience in a Service Delivery environment. The experience must include relevant exposure to the ICT sector and preferably within an SAP Consulting environment of which at least 2 years on management level

Certifications / Professional Registration

SAP certified

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