Senior Microsoft Engineer (Projects)

SUMMARY:
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POSITION INFO:

Main duties and responsibilities

• Resolving all escalations from Tier 2 support
• Implement changes and projects such as version upgrades and migrations
• Project implementations and management
  • Scoping/Pricing projects from the Pre-sales phase
  • Formulating SOW outlining deliverables
  • Formulating Gantt Charts with accepted dates and timelines
  • Client liaison with updates, and general communication
• Perform proactive optimization and implementation best practice
• Document processes and procedures to increase repeatable quality and automation
• Develop relationships and communication throughout the company and with customers
• Conduct implementation of Hardware and Software projects based on Wintel and Virtualization platforms

Essential skills and experience

• Minimum 8 years overall experience in IT MSP Environment
• Advanced experience with Windows 2012 R2 / 2016 / 2019/ 2022
• Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Intermediate experience with VMware vSphere 5.5 or above
• Intermediate experience with Hyper-V 2012 or above
• Good understanding of IP addressing and subnetting
• Fundamental understanding of mass storage like SANs and NAS devices
• Fundamental understanding of VLANs, routing, firewall behaviour, packet shaping etc.
• Comfortable working in server rooms/datacentres racking and cabling up kit
• Strong communication (both written and verbal) and comfortable face-to-face
• Sound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
• Good knowledge of Exchange 2010 / 2013 and above

Essentials qualifications

• MCSA \ MCSE
• Exchange/O365
• VCP-DCV (VMware Certified Professional) or Hyper-V
• Veeam
• Microsoft Azure