Senior Network Engineer (Level 3)

SUMMARY:
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POSITION INFO:

This is a 2IC role, reporting to the Service Desk Manager ( in Manage Services Department).

** Please note: This is an office / based ( not hybrid) position for an international company with set working hours

10:30 - 19:30 ( Monday - Friday) 

Qualifications and Certifications:

• Completed Matric / Grade 12

• Microsoft: MCSA | MCITP

• Cisco: CCNA | CCDA | CCVP | CCIE

• VMWare: VCP

• Project+ | Network+

• Firewall Technologies: Fortinet NSE4 – NSE8

Minimum Requirements:

• 5–8 years network engineering experience within IT Services and Managed Services environments

• Proficient in Microsoft Server | Exchange | SQL | IIS | Cisco Internetworking | VPN | firewalls | backups | network infrastructure | Cloud services

• Hands-on experience with VOIP/SIP telephony systems, virtualization, and enterprise backup solutions

• Strong troubleshooting, analytical, and client-facing skills

Key Performance Areas:

• Installation, configuration, and troubleshooting of server operating systems, applications, network infrastructure, and endpoints

• Monitoring, maintaining, and optimizing network, server, and cloud services for enterprise clients

• Engaging with stakeholders and clients to assess project requirements and provide technical guidance

• Liaising with team members, management, and clients to ensure timely project delivery and issue resolution

• Identifying risks and implementing contingency plans proactively

• Analyzing existing operations and recommending process or technical improvements

• Scheduling and conducting training sessions for team members or client staff

• Updating work schedules, documenting configurations, and performing troubleshooting as required

• Mentoring and assisting junior team members in technical and operational tasks

• Writing progress reports and delivering presentations to internal and client stakeholders