Senior Night Auditor

SUMMARY:
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POSITION INFO:

Department – Front Office

The Night Auditor is typically the guest’s first interaction with our product, thus we need to make sure it is consistently a positive one. Each guest that walks in will be welcomed and acknowledged with a culture of positive customer service. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

Requirements

• Experience in Guest Services
• Experience in Night Audit with an accounting background is an asset
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication, guest service and time management skills
• Detail oriented
• Able to organize, plan ahead and manage workload
• A team player and a self-starter, yet able to work independently
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Knowledge of the hotel industry and the hotel boutique concept
• Excellent computer skills, specifically Microsoft Office and use of the internet

Duties and Responsibilities

• Always greet guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check-ins and check-outs of guests daily
• Answer the telephone in a timely and professional manner
• Anticipate and address guest’s service needs
• Listening to guest’s complaints or concerns, resolving their issue in a timely manner or report to management as required.

• Administration responsibilities:
  • Assisting Property Manager with quick responses to email communication
  • Inform Property Manager of all urgent matters communicated/escalated
  • Accurate and complete capturing of all data Promote a safe working environment

• Maintain training oversight and management of Junior Night Auditor.
• Learn and adhere to all emergency and health and safety procedures, including procedures for handling of fire equipment and ensuring guest safety and participate in an evacuation if necessary.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
• Keep work area neat and tidy
• Maintain data integrity in line with POPI Act and Legislation according to company policy
• Company issued uniform and personal appearance are clean and professional

• Manage nightly hotel operations :

• • Effective management of all incidents
  • Perform end-of day procedures
  • Produce daily reports for departments and department heads

• • Compile and run statistical reports for all departments and transfer information to our Accounting department

• • Balance all credit card transactions run for the day.

• • Verify revenue from all sources is accurately balanced, follow up on any discrepancies
  • Post any transactions needed

• • Carries out nightly audits in order to maintain the integrity of the Financial statements as per Company Policy.
  • Night rounds

• The list of responsibilities and duties above are not exhaustive and you may be required to perform work outside of this job description that is reasonable and within your ability and job scope.

Languages

• Written, spoken and reading proficiency in the English language
• Additional languages are an asset

Working Schedule

• Overnight shifts, including weekends