Senior Operations Manager

SUMMARY:
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POSITION INFO:

Description

To manage and lead the core operations and administration, ensuring alignment with the organization’s strategic goals. The COO will be responsible for managing and leading the core operations, including Operations (Client Services & Funds), Regions, Communications, Industry compliance and National Technical Training. The COO is responsible for ensuring optimal performance, risk management, cost control, and plays a pivotal role in the achievement of the organization's vision and mission.

Duties and Responsibilities

Labour Law and Compliance Management:

• Ensure industry wide adherence and compliance to industry collective agreements, Labour Relations Act, Pension Funds Act and other relevant legislation.
• Identifying and taking corrective actions timeously asvariances to these agreements and legislation arise.
• Ensure the organisation complies with the requirements of the pension fund act and Labour relations act.
• Ensure compliance with the service level agreement between the organisation and the Industry Retirement Funds.
• Ensure compliance with the Financial Sector Conduct Authority Standards.
• Ensure compliance with any other laws and regulations which affect the organisation.

Budget Development and Financial Management:

• Oversee the financial operations of the organisation including budgeting, forecasting, financial reporting and continuously improve the organisation’s operating model.
• Ensure financial sustainability and accountability.

Customer Experience & Satisfaction:

• Provide efficient and effective service, meeting or exceeding customer's expectations in line with service level agreements.
• Ensure exceptional customer satisfaction by optimizing processes and services that directly impact on the client experience.

Operations Management:

• Align operational plans and strategies with the organisaitons overall strategic objectives.
• Ensure effective and integrated processes and systems across all functional areas.
• Ensure compliance with industry standards and collective or fund agreements, addressing variances promptly.
• Oversee the design and implementation of key projects and meetings to meet business needs and standards.
• Develop operational plans that align with the company’s vision and mission, ensuring resources are effectively allocated to meet broader strategic goals.

Reporting:

• Ensure timely and accurate communication of information, including financial data, to the organisation and all relevant parties.

Leadership, People Development and Performance Analysis:

• Foster a purpose led, caring and high-performance culture through leadership development, talent acquisition, and team-building initiatives, ensuring alignment with organizational goals.
• Oversee and ensure the accuracy, consistency, and timeliness of operational reporting.
• Regularly provide detailed reports on operational performance, key metrics, and strategic goals to the General Secretary, offering insights that inform decision-making and continuous improvement.

Risk Management:

• Head of risk management (Executive appointed to support the General Secretary) and custodian of the Risk Management Strategy, Coordinator of risk management activities throughout the organisation.
• Identify potential risks, ensure compliance with relevant regulations, and implement systems to mitigate operational challenges.

Strategic Planning:

• Collaborate with the General Secretary and Executive team to develop and implement strategic plans.
• Monitor and evaluate the effectiveness of operational strategies.

Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including parties, employers, employees, and government agencies.
• Assist the General Secretary in industry wage negotiations and other external engagements.

EDUCATION and EXPERIENCE REQUIREMENTS

• Relevant degree or equivalent in Business Administration, Finance, Law, Compliance, Labour or related field
• 5+ years of experience in a similar COO or Senior leadership role.
• Honours or Postgraduate qualifications will be an advantage.
• Proven record of people management experience, managing diverse, large teams across multiple functions
• Bargaining Council experience
• Strong administrative experience
• Computer literacy

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