Senior Operations Specialist

SUMMARY:
Well known Destination Management Company with offices in Cape Town & Johannesburg is looking for a Senior Operations Specialist.
 
We are looking for a candidate that is detail-oriented and passionate about travel, that thrive in a fast-paced environment to play a pivotal role in delivering seamless luxury journeys across Africa.
 
As a Senior Operations Specialist, you’ll provide comprehensive operational and administrative support throughout the booking lifecycle, working closely with Travel Designers. From the quoting stage to post-travel file archiving, you’ll ensure every detail is managed, supplier relationships are strong, and guest experiences are flawless.

POSITION INFO:
Duties:

Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.
Engage directly with agents and guests to collect and manage all required information, ensuring it’s accurately captured and communicated.
Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.
Maintain up-to-date booking information, upload documents and compile itinerary materials for review.
Manage supplier invoices, payments, and ensure all services are paid prior to travel.
Monitor guest travel, resolve in-country issues and archive booking files post-travel.
Stay current on group’s camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.
Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Requirements:

Matric with Maths (Standard Grade or higher)
Tertiary qualification in Travel & Tourism or Hospitality.
At least 4–5 years in a senior reservations operations role
proven experience in customer service
Familiarity with TourPlan and Microsoft Office.
Exceptional attention to detail, strong communication (English required, European languages advantageous)
Organisational skills
Creative, proactive, service-driven
Passionate about wildlife and conservation
Able to work under pressure
Dedicated to customer satisfaction.