Senior Packaging Consultant (Plastics)

SUMMARY:
This role is dedicated to servicing and developing a defined customer base within the plastics packaging industry.

POSITION INFO:

Senior Packaging Consultant (Plastics)
Drive Growth and Deliver Excellence in the Plastics Packaging Sector
KwaZulu-Natal | R800K CTC

About Our Client
A leading player in the plastics packaging industry, this company provides high-quality packaging solutions to a wide range of customers. With a strong focus on customer service and innovation, the business continues to grow its presence in the KZN market and beyond.

The Role: Senior Packaging Consultant
This role is dedicated to servicing and developing a defined customer base within the plastics packaging industry. The focus is on managing strong, long-term customer relationships, identifying growth opportunities, and providing expert packaging solutions. The role supports both business retention and expansion by ensuring exceptional service delivery, handling customer issues promptly, and leveraging market knowledge to generate new business.

Key Responsibilities

• Minimum of 3 years experience in B2B sales or customer-facing commercial roles

• Develop and manage strong relationships with existing and new customers

• Deliver detailed packaging solution knowledge and product support

• Handle customer complaints, stock issues, and queries professionally

• Monitor and drive customer project execution to ensure smooth delivery

• Log and track all meetings, quotes, estimates, and client interactions accurately

• Manage client stock levels, budget forecasts, and production planning inputs

• Identify and act on market opportunities, providing data-driven insights

• Work closely with internal teams to support customer needs and feedback loops

• Stay updated on packaging innovation and technical developments

About You

• Minimum of 3 years B2B sales experience, ideally in packaging or plastics

• Relevant tertiary qualification (e.g. BCom, National Diploma in commercial/business field)

• Knowledge of packaging solutions and consumer-facing products

• Strong analytical and reporting ability with sound commercial judgement

• Excellent communication, negotiation, and relationship-building skills

• Customer-focused, responsive, and solutions-oriented

• Confident, persuasive, and professional in all engagements

• Highly organised, self-managed, and committed to continuous improvement

• Able to handle conflict and influence outcomes positively

• Technically curious with strong problem-solving instincts