Senior Program Manager: Digital / Design

Recruiter:

People Solved

Job Ref:

Senior Program Manag..

Date posted:

Thursday, October 16, 2025

Location:

Cape Town, South Africa

Salary:

tbc

SUMMARY:
This is a strategic and delivery-focused role where you’ll oversee a dynamic UX/UI portfolio within a fast-paced, innovation-driven environment. You’ll work at the intersection of Product, Design, Tech, and Data, driving collaboration, cohesion, and continuous improvement across digital initiatives.

POSITION INFO:

Introduction

Are you passionate about leading digital transformation and elevating user experiences through design and delivery excellence?

Join a forward-thinking fintech organisation that’s redefining how financial solutions are built, delivered, and experienced across Africa.

This is a strategic and delivery-focused role where you’ll oversee a dynamic UX/UI portfolio within a fast-paced, innovation-driven environment. You’ll work at the intersection of Product, Design, Tech, and Data, driving collaboration, cohesion, and continuous improvement across digital initiatives — with a special focus on Loyalty & Rewards in a next-generation app ecosystem.

Duties & Responsibilities

Own and govern the digital design (UX/UI) portfolio for Loyalty & Rewards, ensuring strategic alignment with business goals.
Drive end-to-end delivery management, overseeing workflows, sprints, and capacity planning through tools like Jira and Confluence.
Partner with Product and Tech teams to refine requirements, manage dependencies, and accelerate delivery.
Oversee BAU and change requests, ensuring seamless triage, prioritisation, and resolution of design-related work.
Collaborate across cross-functional teams to synchronize backlogs, release plans, and delivery timelines.
Report on UX/UI delivery metrics, performance, and user experience KPIs for executive and board visibility.
Champion continuous improvement, using analytics and behavioural insights to refine and evolve digital experiences.

Desired Experience & Qualification

10+ years’ experience in digital delivery, program/portfolio management, or design operations.
Proven experience working closely with UX/UI, Product, and Technology teams in agile environments.
Strong understanding of Agile frameworks and delivery tools such as Jira and Confluence.
Strategic thinker with excellent communication, stakeholder management, and facilitation skills.
Data-driven decision-maker who thrives in a fast-paced, iterative environment.
Degree in Business, Project Management, Design, Technology, or a related field (or equivalent experience).

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