Senior Reservationist / Front Office

SUMMARY:

Senior Reservations & Front Office Coordinator (Hospitality)
Addo Area Eastern Cape

POSITION INFO:

Job Title: Senior Reservations & Front Office Coordinator

1. Position Overview

2. Key Responsibilities

Reservations Management

• Handle all accommodation bookings (email, phone, booking platforms).
• Maintain accurate reservation systems and daily occupancy reports.
• Manage guest confirmations, pre-arrival communication and special requests.
• Liaise with sales, housekeeping, and operations to ensure room readiness and guest satisfaction.
• Monitor OTA channels, update availability, and ensure rate parity.

Front Office Operations

• Oversee guest check-ins, check-outs, and daily guest relations.
• Manage front office procedures, cash-ups, and administrative tasks.
• Ensure guest queries and complaints are resolved promptly and professionally.
• Supervise and support junior front office staff if applicable.

Hosting Duties

• Act as an on-site host for guests, ensuring a warm, welcoming environment.
• Engage with guests during their stay, offering assistance, recommendations, and support.
• Represent the establishment professionally at all times.
• Assist with hosting events, functions, or activities as required.

3. Requirements

• Minimum 3–5 years’ experience in reservations and/or front office roles within the hospitality industry.
• Strong knowledge of reservation systems (e.g., Semper, or similar).
• Excellent communication and interpersonal skills.
• Professional, well-presented, and confident in guest engagement.
• Strong organisational and multitasking abilities.
• Ability to work flexible hours, including weekends and public holidays.
• Must be available immediately.
• Must be willing to live on-site.
• Driver’s licence advantageous.

4. Personal Attributes

• Guest-centric with a natural passion for hospitality.
• Calm under pressure and solution-driven.
• High attention to detail.
• Reliable, responsible, and proactive.
• Positive attitude and strong work ethic.

5. Benefits

• Live-in accommodation provided.
• Meals during shifts provided.
• Competitive salary based on experience.
• Growth and development within the property/brand.