Senior Reservations Consultant

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001743/Dom.K

Date posted:

Tuesday, September 2, 2025

Location:

Franschhoek , South Africa

Salary:

R25,000

SUMMARY:
A unique hospitality network is looking for a SENIOR RESERVATIONIST to join their team

POSITION INFO:
This organization champions a handpicked ensemble of independently owned lodges, camps, and hotels scattered across some of Africa’s most breathtaking landscapes, each property is chosen not just for its luxury, but for its commitment to conservation, community upliftment, and conscious travel.

Candidate Requirements:

A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
Experience in reservations and PMS systems
Strong grasp of rate structures (rack, STO) and booking platforms
Excellent communication and client service skills
Detail-oriented with solid admin and payment tracking abilities
Knowledge of travel logistics, especially for remote African destinations
Team player who collaborates across departments
Some understanding of Namibia and Mozambique

Candidate Responsibilities:

Respond promptly to all reservation-related emails and calls.
Maintain organized reservation records and guest history files.
Understand room types, activities, facilities, and competitor offerings.
Provide accurate travel logistics guidance for remote destinations.
Quote and confirm bookings with correct rates and charges.
Ensure deposits are received within 14 days of booking.
Monitor and follow up on outstanding payments.
Flag payment issues to the Reservations Manager.
Maintain a professional, positive attitude with clients.
Liaise with operations for client needs and logistics.
Pass sales leads to the Sales team.
Flag special requests or potential issues to the Reception Manager.
Support special projects as needed by Reservations, Sales, or Marketing teams.

Weekdays 08:00–17:00

Similar jobs you might be interested in:

Registered Nurse (RN)
Location: Capetown
Salary: n/a
Professional Registered Nurses
Today

HR Administrator
Location: Capetown
Salary: Market-Related
This role supports the HR manager with end-to-end HR administration to keep people operations accurate, compliant, and running smoothly.
Today

SENIOR BOOKKEEPER
Location: Cape Town
Salary: Market related
SENIOR BOOKKEEPER - Blackheath, Cape Town R20 000 - R25 000 Per Month Negotiable based on qualifica
Today

HR Administrator
Location: Cape Town
Salary: 15000 Monthly
Successful well-established company based in Bellville South, is seeking to recruit a HR Administrator/Intern. Candidate will be reporting to the HR manager. Ample Growth Opportunities
Today

Maintenance Manager
Location: Stellenbosch
Salary: MR Monthly
Our Client is looking for a Maintenance manager to Join their team
Today

Gardener Supervisor
Location: Stellenbosch
Salary:
Today

Financial Accountant (Immediately Available)
Location: Cape Town
Salary: 200 000 Annually
A dynamic FinTech company with a strong UK presence and operations in Cape Town is urgently looking for a skilled Financial Accountant to join their team. This is a crucial role, requiring someone who can hit the ground running and contribute immediately to the company’s finance function. The ideal candidate will hold a BCom degree and have 3-4 years of solid financial accounting experience,...
1 day ago

Junior Accountant
Location: Cape Town
Salary: 200 000 Annually
Calling all Junior Accountants and Senior Bookkeepers in the Southern Suburbs!I’ve partnered with a well-established international company in the Southern Suburbs that is seeking a meticulous Junior Accountant with a strong focus on Accounts Payable. Known for their commitment to excellence, they’re looking for someone who brings accuracy, professionalism, and initiative to their finan...
1 day ago

Warehouse Supervisor
Location: Blackheath
Salary: Monthly
Our client is looking for a proactive and detail-oriented Warehouse Supervisor to manage and oversee warehousing operations within the Sales and Marketing Department. This role is key to ensuring accurate stock control, compliance, efficient logistics, and excellent customer service all contributing to meeting production targets and customer expectations.
1 day ago

Estate Facilities Supervisor â Durbanville
Location: Durbanville
Salary:
Have you managed property coordinators to manage the day to day status of requirements for rental properties, dealing with maintenance, cleaning, repairs etc.?Our client based in Durbanville requires your proficiency in property management, handling lease renewals and negotiations, & daily operations of the maintenance team.Excellent opportunity to work closely with the Facilities manager on b...
1 day ago