Senior Reservations Consultant

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001743/Dom.K

Date posted:

Tuesday, September 2, 2025

Location:

Franschhoek , South Africa

Salary:

R25,000

SUMMARY:
A unique hospitality network is looking for a SENIOR RESERVATIONIST to join their team

POSITION INFO:
This organization champions a handpicked ensemble of independently owned lodges, camps, and hotels scattered across some of Africa’s most breathtaking landscapes, each property is chosen not just for its luxury, but for its commitment to conservation, community upliftment, and conscious travel.

Candidate Requirements:

A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
Experience in reservations and PMS systems
Strong grasp of rate structures (rack, STO) and booking platforms
Excellent communication and client service skills
Detail-oriented with solid admin and payment tracking abilities
Knowledge of travel logistics, especially for remote African destinations
Team player who collaborates across departments
Some understanding of Namibia and Mozambique

Candidate Responsibilities:

Respond promptly to all reservation-related emails and calls.
Maintain organized reservation records and guest history files.
Understand room types, activities, facilities, and competitor offerings.
Provide accurate travel logistics guidance for remote destinations.
Quote and confirm bookings with correct rates and charges.
Ensure deposits are received within 14 days of booking.
Monitor and follow up on outstanding payments.
Flag payment issues to the Reservations Manager.
Maintain a professional, positive attitude with clients.
Liaise with operations for client needs and logistics.
Pass sales leads to the Sales team.
Flag special requests or potential issues to the Reception Manager.
Support special projects as needed by Reservations, Sales, or Marketing teams.

Weekdays 08:00–17:00

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