Senior Retail Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001928/Lara

Date posted:

Wednesday, November 26, 2025

Location:

Cape Town, South Africa

Salary:

R30,000

SUMMARY:
A well-known bakery and cafe chain is looking for a SENIOR RETAIL MANAGER to join their team.

POSITION INFO:
This role is perfectly suited to a highly driven, fast-paced leader who thrives in an energetic retail/restaurant environment, takes full ownership of a store, and consistently delivers operational excellence.

Core Criteria:

Minimum 3-5 years’ experience in a senior FOH/restaurant/retail management role
Full operational knowledge of coffee, bar, beverage service, and kitchen processes
Competent in GAAP (or similar POS systems): invoicing, reporting, stock movement, cash-ups, manufacturing
Knowledge of company policies, disciplinary procedures, and people management best practices
Proven ability to lead, coach and motivate a diverse team in a high-energy environment
Strong organisational and time-management skills, with the ability to prioritise and delegate effectively
Experience with stock control, ordering, invoice management, wastage, and daily cash-ups
A proactive manager who can own the store, grow numbers, improve systems, and execute projects
Must have own reliable transport and reside near Oranjezicht or within a short commute
Able to start immediately or as soon as possible

Responsibilities:

Ensure every customer receives outstanding service and a world-class experience
Maintain full menu knowledge across food, coffee, bar, limited menu items, and beverages
Oversee kitchen and FOH operations, recipe standards, prep quality, and service efficiency
Complete daily operational tasks: stock-takes, cash-ups, GAAP entries, wastage, invoice processing
Lead shifts confidently, assigning duties and ensuring staff complete tasks correctly and on time
Handle customer queries and complaints professionally and decisively
Manage ordering processes for bread, cake, fruit, veg, and other essential items
Support the GM with rostering, staffing, and team performance management
Drive sales growth by improving systems, service standards, and team engagement
Uphold all company policies, procedures, and disciplinary standards

This is a live-out position.

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