Senior Service Delivery Manager: Telecoms Field Service Operations

SUMMARY:
Senior Service Delivery Manager: Telecoms Field Service Operations

POSITION INFO:

This position involves understanding and aligning with overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring work is executed within the scope of OHS requirements. The role expands to cover responsibility for internal workforce as well as ARPs/ASPs. Following the companies Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.

What you will do:
- Drive Performance Management for correct understanding and adherence to processes, methods, and tools.
- Would be responsible for the Field Service Operations organisation and delivery
- Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence.
- Manage unit finance to secure a balanced budget for the unit.

You must have extensive field services operations experience in mobile telecommunications.