Senior Solutions Consultant

SUMMARY:
The Role:

Essential functions:

• Technical Support
  • Support the AVEVA Product range
  • Telephonic as the IS³ support schedule requires
  • On Site Customer/SI Support
  • Keep up to date with product technical features and understand how the pr...
    
    

    POSITION INFO:
    The Role:

    Essential functions:

    • Technical Support
      • Support the AVEVA Product range
      • Telephonic as the IS³ support schedule requires
      • On Site Customer/SI Support
      • Keep up to date with product technical features and understand how the product is applied.
      • Understand the product licensing.
      • Keep your Product Certification up to date.
      • Log all issues reported by SIâ??s and Customers to the IS³ call tracking system
      • Ensure all open issues are resolved within a reasonable period of time and to the customers satisfaction
      • Escalate unresolved issues in time
    • On Site Support
    • On Site support could be one of the following:
      • Investigation/Resolution technical support issue
      • Assistance with product installation
      • Assistance with product upgrade
      • Report on every site visit
    • Training
      • Present training on AVEVA Products.
      • Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the Wonderware training schedule requires.
      • Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.
    • Technical Knowledge Base
      • Submit articles to the Wonderware Technical Knowledge base
      • Initiate articles from your own experience regularly.
      • Maintain a high level of competency in the products that you specialize in.
      • Participate in the Beta programs of AVEVA product sets
      • Marketing Activities
      • Assist with marketing activities like Conferences, Breakfasts, Golf days etcâ?¦
      • Prepare and present on the portfolio of products at marketing events
      • Provide pre-sales support to the Sales teams
    Skills and Experience:

    Essential Qualifications:

    • Matric Certificate
    • Degree or Diploma in Chemical, Electrical/Electronic or Mechanical Engineering/Computer Science 

    Experience required:

    Required Product Knowledge:

    • AVEVA Product range

    Knowledge and Experience:

    • At least > 3 years experience in a similar role
    • At least > 3 years knowledge in an Automation Industry
    Other:

    Work environment:

    • A combination of working inside an office environment as well site work (commissioning)
    • May be required to work in clientâ??s site, in conditions that are unsanitary and extremely dangerous
    • May be required to undergo medical assessment and site induction before entering client sites

    Travel:

    • Traveling be required (own means of travel required)
    
    
    

     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.

    
    

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