Senior Supervisor Hygiene / Pest Control (Empangeni)

SUMMARY:
Our client is looking for a Senior Hygiene / Pest Control Supervisor for their branch in Empangeni / Richards Bay. Candidates wiling to relocate are welcome to apply.

POSITION INFO:

Minimum Requirements:

• Matric / or equivalent.
• Min 5 years Technician experience of which at least 3 were in the role of Senior Technician
• Valid unendorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent numeracy skills
• Service industry experience
• Customer Management / CRM experience.
• Food safety Management (I)
• Health & Safety –minimum of 2 years’ experience
• HR / IR / ER knowledge / application
• A minimum of one additional specialist qualification – e.g.:

 

• PEST CERTIFICATION:
• Full NCPC Certificate
• Plus, qualified on internal systems:
• Pest Guard; PNOL; iCABS; HACCP
• International auditing standardising. AIB; YUM; BRC
• Fumigation qualification
• Termite qualification
• Woodborer qualification 
• The purpose of the Senior Supervisor is to lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service KEY PERFORMANCE INDICATORS (KPI’s).
• To intervene purposefully to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded.
• To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations.
• To facilitate overall customer retentionby ensuring that excellent front line relationships are maintained with customers by:

1. Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
2. Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}).
3. Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMERCARE MANAGEMENT (CCM) / Tiered Customers).

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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