Senior Systems Analyst

SUMMARY:
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POSITION INFO:

The Senior Systems Analyst will play a strategic role in analyzing, designing, and implementing technology solutions that meet complex business requirements within iOCO’s enterprise environment. This role requires a blend of technical expertise, analytical thinking, and stakeholder engagement to ensure system effectiveness and business alignment. The successful candidate will take ownership of end-to-end systems analysis activities, from understanding business needs to developing, testing, and optimizing system functionality.

What you'll do:

• Develop functional and technical specifications to meet client and business requirements.

• Perform detailed system analysis for new and existing systems to enhance functionality and performance.

• Construct, code, test, and debug programs to support solution implementation.

• Collaborate with cross-functional teams, including developers, business analysts, and project managers, to troubleshoot and resolve complex system issues.

• Prepare business cases and conduct initial risk assessments for proposed solutions.

• Conduct solution assessments, validations, and ensure alignment with business objectives.

• Facilitate presentations of deliverables for playback to departmental units and stakeholders.

• Conduct playback sessions to validate requirements and ensure the accuracy of information gathered during the analysis process.

• Provide technical leadership and mentorship to junior team members and analysts.

Your Expertise:

• Minimum of 5 years’ experience in one or more of the following roles:

  • Business Analyst

  • Systems Analyst

  • System Engineer

  • Quality Assurance

  • Business Requirement Analysis

• Proven experience in system design, documentation, and analysis.

• In-depth knowledge of the Software Development Life Cycle (SDLC) and related methodologies.

Qualifications:

• NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field incorporating Information Systems.

Skills & Competencies:

• Strong expertise in systems analysis, functional design, and technical documentation.

• Hands-on experience in coding, testing, debugging, and system integration.

• Excellent problem-solving and analytical skills.

• Ability to conduct feasibility studies, prepare business cases, and perform risk assessments.

• Skilled in stakeholder engagement, presentations, and validation sessions.

• Strong communication and interpersonal skills to bridge business and technical perspectives.

• Proficiency with tools and technologies such as:

  • JIRA or Azure DevOps (for requirement tracking and project management)

  • Microsoft Visio or Lucidchart (for process and system mapping)

  • SQL or equivalent database tools (for data analysis and validation)

  • Confluence or SharePoint (for documentation and collaboration)