Senior Trails Guide

SUMMARY:
Premium and Intimate 5 Star Safari Lodge is looking for a senior TRAILS GUIDE/ASSISTANT MANAGER

POSITION INFO:
This is a senior guiding role within a small, exclusive four-suite bush operation that also hosts a private villa. The ideal candidate will be a seasoned professional with a strong presence, the emotional intelligence to host discerning international guests; handling every interaction with discretion, calm, and care. A background in lodge management or operational oversight is a distinct advantage, as the successful candidate will be expected to take on broader managerial responsibilities in an interim capacity until a General Manager is appointed. Core Criteria: Professional Trails Guide (senior level) non-negotiable Minimum 5 years' experience in a comparable senior guiding role at a five-star lodge Proven, stable work history with strong and verifiable references Demonstrated experience hosting guests with physical disabilities or accessibility needs Lodge or operational management experience is a strong advantage Willingness to assume interim managerial duties until a General Manager is in place Mature, grounded, and emotionally intelligent, able to read and respond to diverse guest needs Extroverted, proactive, and polished in presentation and communication Flexible and adaptable in a small, high-expectation team environment Calm under pressure and consistent in service delivery Core Responsibilities: Lead and conduct professional guided walking and vehicle-based safaris Host guests across all daily activities, ensuring a world-class and personalised safari experience Assist and accommodate guests with mobility limitations and wheelchair accessibility needs with professionalism and sensitivity Maintain an in-depth knowledge of the local ecosystem, wildlife, and conservation practices Assume interim management responsibilities; including overseeing daily lodge operations, staff coordination, and service standards; until a permanent General Manager is placed Uphold and model the property's five-star service and guiding standards at all times Liaise closely with ownership and the hospitality team to ensure seamless guest experiences Assist with the orientation and mentoring of junior guiding staff where applicable Conduct pre-activity safety briefings and ensure all guiding protocols are strictly followed This is a live in position with newly built en-suite staff accommodation.