Senior Travel Consultant Inbound Groups/Series

SUMMARY:
Our client is seeking an experienced and passionate Senior Travel Consultant - Inbound Groups to join their energetic team based in Tyger Valley, Cape Town! As a seasoned travel expert with a flair for delivering exceptional customer experiences, you'll play a vital role in crafting unforgettable journeys for our international clientele looking to explore Southern Africa.

POSITION INFO:
Position: Senior Travel Consultant - Inbound Groups

Location: Tyger Valley, Cape Town

Job Type: Permanent

Minimum Qualifying Criteria:

• Matric
• Min 5 years’ experience with Inbound Group bookings
• Detailed Logistical Destination Knowledge of Southern Africa Destinations
• Wide variety of product knowledge across borders
• Great supplier relationships
• Fully Bilingual – English and Afrikaans

• Strong sense of urgency and accuracy
• Natural inquisitive nature
• Tourplan / NX Experience
• WETU

• Have good product knowledge and excellent geographical knowledge of Southern Africa.
• Good communication – internal and external with agents.
• Multitasking, being able to handle pressure and volume.
• Skilled in designing detailed quotes for itinerary requests and revised quotes.
• Preparing WETU Proposals when necessary.
• High conversion rates and reaching targets is essential.
• Quick turn-around times.
• Request rates, and negotiate on rates, where and when possible or required.
• Ensure rates are sent to the contract/systems team to load onto NX.
• Use preferred suppliers as per company policy.
• Be available to attend site inspections/fam trips, and educational or networking events.
• Operate all segments of tours within the set budget.
• Excellent time management and very good prioritizing ability.
• Important to plan carefully to meet deadlines.
• Create and manage provisional bookings for all suppliers.
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants, etc.
• Consultant must make sure agent's information and tour information correspond.

• Additional Foreign language skill
• Eager to explore