SUMMARY:
Design user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration
POSITION INFO:
Job Purpose
Design user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
Responsibilities
Design and Conceptualization
- Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI
Customer Experience Mapping- Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions
Customer Needs/Experience Research- Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations
Product and Solution Development- Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems
Internal Client Relationship Management- Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
Improvement / Innovation- Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager
- Customer Experiences Implementation
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing
Personal Capability Building- Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media
Behavioral Competencies- Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders, engaging effectively and providing win-win solutions
Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems - Cultivates Innovation – Creates new and better ways for the organization to be successful, encourages creativity, and builds upon new solutions collaboratively
- Drives Results – Consistently achieves results, establishes bold goals, and demonstrates tenacity to complete initiatives timely
- Action Oriented – Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm
- Nimble Learning – Learns through experimentation, leveraging successes and failures to improve solutions
- Decision Quality – Makes good and timely decisions, demonstrating strong judgment and knowing when to escalate
- Ensures Accountability – Holds self and others accountable to meet commitments and deliver results
- Interpersonal Savvy – Relates openly and comfortably with diverse groups, building productive relationships
- Being Resilient – Rebounds from setbacks, maintains composure, and acts as a role model in difficult situations
- Business Insight – Applies knowledge of business and the marketplace to advance organizational goals
Skills- Interaction Design – Apply comprehensive knowledge, act independently, and guide/train others
- Prototyping – Apply comprehensive knowledge, act independently, and guide/train others
- Information Architecture – Apply comprehensive knowledge, act independently, and guide/train others
- Computer Skills – Support business processes using standard office software and design tools while guiding others: Microsoft Office, Adobe
- Suite (XD, Illustrator, Photoshop), Zeplin, Figma, Sketch, InVision, Axure, Miro
- Assessment – Use data analysis to draw conclusions and make recommendations, guiding others
- Verbal and Written Communication – Apply knowledge to communicate ideas effectively, guiding others
- Market Research and Analysis – Provide guidance on research to understand market conditions and facilitate success
- Planning and Organizing – Provide guidance to plan, organize, and prioritize activities efficiently
Methodical, attention to detail
Education- Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
- Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience- 5 or more years UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
