Senior Utilities Analyst

SUMMARY:
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POSITION INFO:

About the Role

A Senior Utilities Analyst is responsible for ensuring accurate utility consumption tracking, billing oversight, and cost recovery across a diverse property portfolio. The role requires strong analytical capability, advanced reporting skills, and a strong understanding of utility management principles. The incumbent will drive efficiency, support sustainability initiatives, and deliver actionable insights to management.

Minimum Requirements Education & Qualifications

• Matric / Grade 12
• BCom Degree or Diploma in Chemical or Electrical Engineering

Experience

• 5+ years’ utilities management experience within the energy services or property sector

Knowledge & Skills

• Advanced Microsoft Excel
• Utility management software & smart metering systems
• Understanding of electricity, water, and waste management in multi-tenanted environments
• Knowledge of renewable energy systems (solar PV, battery storage)
• Financial literacy: utility billing, budgets, cost recovery, tariffs, municipal rates
• Strong data analytics capability
• Familiarity with South African municipal regulations, compliance, and tariff structures

Behavioural Competencies

• Highly analytical and detail-oriented
• Strong problem-solving and decision-making skills
• Excellent communication skills
• Stakeholder management ability (tenants, service providers, internal teams)
• Able to work under pressure and meet tight deadlines
• Proactive, self-motivated, and solution-driven
• Strong team collaboration skills

Other

• Code B driver’s licence advantageous

Key Responsibilities Utility Billing & Cost Recovery

• Verify municipal bills and tenant statements
• Review supply meter readings and billing data
• Ensure accurate allocation of utility charges
• Conduct recovery ratio checks and generate building-level reports

Data Analysis

• Collect, validate, and analyse utility data
• Identify anomalies, inefficiencies, and trends
• Develop dashboards, KPIs, and analytical reporting
• Provide insights to support operational and financial decision-making

Query Resolution

• Resolve tenant, municipal, and service provider utility queries
• Work with property, finance, and technical teams to find solutions
• Maintain comprehensive records of all queries and resolutions
• Escalate complex cases when necessary

Support to Management

• Supply data-driven insights for strategic planning
• Prepare reports and presentations for management
• Assist with budgeting, forecasting, and portfolio-wide utility analysis
• Identify opportunities for efficiency, cost savings, and sustainability initiatives

Database & Records Management

• Maintain accurate and organized utility records
• Manage invoices, meter readings, contracts, and correspondence
• Ensure data integrity within tracking systems
• Support audit and reporting requirements